The full-length 4Cs Survey has 52 questions and takes employees 30-40 minutes to complete. For most clients, however, we use about three-quarters of this survey to achieve the right balance between data needs and the time commitment required of employees. If you would like to see a sample of the full survey, please contact us at information@insightlink.com or 866-802-8095 ext 705.

Yes. We work with you to optimize the questions to increase their effectiveness for your organization. For comparison purposes, however, it is be important to keep certain question wording consistent to be able to take full advantage of Insightlink's normative benchmarks.

Yes. We have extensive benchmarks for employees in total and for major industry groups in the United States and Canada. We also have select international benchmarks. Unlike many other companies, we do not use client data as part of our benchmark database because it is neither random nor representative so we invest in our own annual benchmark study which is fully representative and statistically valid.

We offer a variety of customized different reports depending on your needs. To download samples of reports, CLICK HERE.

That depends on your comfort level with interpreting data and your organization's preferences. Furthermore, Insightink does not require you to commit to a report type at the time the survey launches. Sometimes needs change and we are flexible enough to accommodate them. Reporting is one of the things that sets Insightlink apart from other survey providers. Our extensive experience in analyzing survey data means that we highlight the information you need for effective decision-making. Rather than just focusing on what's wrong in your organization, we give you a complete picture of employee satisfaction, so that you can determine the actions needed to either improve or maintain employee morale.

Yes. We can easily Web-enable your survey for use in our system. Furthermore, we can incorporate data results for comparisons with previous surveys you have conducted to look at year-to-year changes.

Yes. We can provide more detail through cross-tabulations. CLICK HERE for samples.

Yes. Insightlink is committed to protecting both the confidentiality of our clients and the identity of their employees when they are responding to surveys. Through strict adherence to industry standards and practices concerning the collection of employee opinion data, we pledge that your privacy and anonymity will be protected. Our reputation depends on it.

We make our policies clear and provide a toll free number and email for contacting with any questions or concerns.

When answering surveys online, employees will be sent a randomly-generated unique access code. This code is destroyed by the system as soon as they complete the survey, making it impossible to trace answers back to an individual.

Access codes are never provided to employers and each random code is sent from a closed email system so that not even Insightlink employees have direct access to the codes generated.

When a survey is closed, all unused access codes are purged from the system.

When reporting results, only aggregates and percentages based on the total number of responses are returned to the employer. They will never receive the results of any individual survey. The comments provided to any essay questions in a survey will be grouped together with those from all other employees and randomized before an employer sees them.

When answering surveys by paper, employees will never be asked to identify themselves. The organization sends the completed survey back to Insightlink directly. Employers will never see individual completed surveys.

Yes. We send you unedited Microsoft Word files of all open-ended/written comments made by employees. We provide text from all open-ended, free-form essay questions in Word format, randomized to protect employee anonymity.

Yes. We have conducted surveys in many languages and have the capacity to provide services in most languages.

Yes. We archive results over multiple years and work directly with clients to decide which historical results should be used for comparison purposes.

Yes. However, Insightlink's 4Cs survey is designed to be sufficiently engaging and motivating to achieve high participation and completion without the use of incentives. During our issues meetings with clients, we discuss the nature of the organization's work force to assess whether incentives are warranted.

For studies conducted entirely online, the average participation is 75-80%. In addition, the average completion rate among those participating is 97%.

Yes. We program an online monitor for you to check the progress of your study both in total and by specific employee groups. CLICK HERE to see how it looks.

Yes. Insightlink is offers paper surveys to meet the needs of company employees who are more likely (or only able to) provide feedback on paper.

Yes. Depending on your organization's needs, we can provide hard copy surveys, online access or both. For employees without computers or email access in their workplace areas, many of our clients set up semi-private stand-alone terminals with Internet access so employees with basic computer competence can complete the survey. Those employees who are uncomfortable with computers can have paper copies available. Insightlink arranges for paper surveys to be input manually back at our offices to ensure confidentiality.

Several clients have conducted surveys with a combination of paper and online methods used. We can easily accommodate a mix of methodologies. All we need is an approximation of how many employees need one method versus the other to ensure we have both options covered.

Our modular online system allows us to rapidly develop and execute your survey in the fastest time possible at a cost significantly lower than pen and paper surveys and comparable online methods. Because of the seamlessness of our proprietary data collection system, we have the ability to Web-enable and launch surveys very quickly, even within 1-2 days. Although the specific timing of this study will be decided in consultation our clients, the following guidelines are useful when planning employee satisfaction studies:

• Questionnaire Development: 1-2 weeks (subject to the necessary internal approvals)
• Online Data Collection: 1-2 weeks (depending on the size of the organization)
• Paper Survey Data Collection: 3-4 weeks (depending on the method of return)
• Complete Data Reports: 1 week following the close of data collection
• Comprehensive Analysis: 2-3 weeks following the production of data reports

Insightlink has conducted employee studies for companies of all sizes in a wide variety of industries in the U.S., Canada and internationally. These industries include: Banking & Insurance, Business Services, Biotechnology, Defense Contracting, Healthcare, High-tech (hardware & software), Manufacturing, Wholesale and Retail Trade, Transportation/Airlines, Government, Real Estate, Telecommunications, Publishing, Legal Services, Non-Profit, Entertainment, Education and Public Utilities.

For a full client list and references you can contact directly, please contact us at information@insightlink.com or 866-802-8095 ext 705.

Insightlink offers a range of survey services. While our Insightlink 4Cs survey is the most popular, we offer in-depth surveys focused specifically on Compensation and Benefits, Corporate Culture, Employee Commitment, Internal Communications and Ethics.

As an augment to our core survey work, we conduct focus groups, telephone interviews, interactive voice response-based surveys and other custom research studies.