AN INTRODUCTION TO EMPLOYEE RESEARCH TECHNIQUES

• Demonstrating to employees that you are taking a genuine interest in them, their views and ideas,
• Identifying strengths and weaknesses in management performance and organizational policies, procedures and technology which will improve operational efficiency and reduce costs, as well as improving employee satisfaction,
• Improving employee retention, which will in turn reduce the costs of recruiting and retraining replacement staff and make your company a more attractive employment proposition,
• Improving the ability of employees to achieve a better balance between their work and home lives and thereby reduce staff absenteeism,
• Determining key contributors and barriers to delivering excellent customer service and soliciting invaluable improvement ideas from employees who deal with customers on a daily basis,
• Determining issues that may arise from changes in current programs so that they can be managed in a proactive rather than a reactive way, with the benefits from the change being realized at the earliest possible opportunity,
• Helping HR Directors to get key employee issues and concerns to the forefront of the organization's management agenda.